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Common Web Hosting Service Complaints You Should Know Before You Purchase

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It’s a painful experience looking for the most suitable web hosting service for your website. But it’s more painful when you pay for those services, and you don’t get what you expect.

There are lots of web hosting services out there; if you were to make a list of them, you might not discover them all. In order to get customers, you’ll find these web hosting companies promising heaven on Earth, but when you get in, the story changes.

Experience is the best teacher they say, but you’ll be better off learning from the experiences of others. Therefore, in this article, you’ll be learning about some common complaints users have on some popular web hosting services.

The Web Hosting Services

There are a lot of web hosting services out, but some of them have been handpicked to be discussed in this section.

They are:

  • Bluehost
  • GoDaddy
  • DreamHost

Bluehost

Bluehost is one of the most popular web hosting companies in the world; stated to be one of the 20 largest web hosts, hosting more than 2 million domains. Bluehost offers free SSD hosting, which makes your site faster and a free SSL certificate too; so it’s no surprise that they have a lot of websites relying on them.

The web hosting company promises its users a 30-day money back guarantee and 24/7 fast customer support service. But do they live up to their promises? You’ll get to see in the next section.

Complaints

There are a couple of complaints from the users of Bluehost’s web hosting services.

Some of them are due to:

  • Poor Customer Service
  • Complicated Refund Process
  • Site Migration Difficulties

Poor Customer Service & Tech Support

Despite Bluehost’s promise of 24/7 fast customer care service, you’ll often find the users complain of poor customer service.

The response from the customer care service is fast as promised, but the complaints are usually about how the customer care agents help with solving problems. The complaint from agitated users is that customer care agents in charge of the live chat do not thoroughly understand the problem before profering a solution.

The tech support at Bluehost is also often said to be below par for the same reasons stated above.

Complicated Refund Process

It is common to find companies promise users a money-back guarantee if they (the users) are not pleased with the service; Bluehost have gone the same route.

However, users often complain about the process involved in getting their refunds from Bluehost. It’s common to experience delays in the refund process or a complete failure of the refund process.

Site Migration Difficulties

Bluehost makes it clear that site migration from their service to another web hosting service is not free; one would expect that the migration payment of $150 should make it a hassle-free process, sadly that’s not the case.

Some users complain that the transfer process from Bluehost to another web hosting service is complicated; hence, it’s a frustrating experience.

GoDaddy

GoDaddy is another immensely popular web hosting company which also serves as an internet domain registrar. GoDaddy has over 18 million customers and more than 78 million domain names, making it the world’s largest web hosting service provider and domain name hub.

The strengths of GoDaddy lie in its popularity, low pricing system, website builder for novice users, amazing uptime, and load speed.

GoDaddy is an excellent web hosting service, but it can’t be perfect; with over 18 million customers around the world, there are sure to be complaints. What are the common complaints? You’ll get to see in the next section.

Complaints

In this section, you’ll get to see the common complaints from users of the GoDaddy web hosting service.

Some of them are due to:

  • Slow Customer Service & Tech Support
  • Recurring Renewals

Slow Customer Service & Tech Support

While GoDaddy’s customer service and tech support are available to the users 24/7, it can be quite slow. The slow speed at which the customer service and tech support resolve issues may be blamed on the large customer base, but considering a web hosting service like GoDaddy, it can be better.

For users with a tight schedule, the speed at which the customer service deal with complaints can be an unpleasant concern. Customer service and technical support speed becomes more of an issue when the site involved has a lot of visitors; issues can come up that require an immediate solution, and GoDaddy is often known to falter.

Recurring Renewals

GoDaddy comes with an option to auto-renew the service charges as the default, and a lot of customers do not appreciate this gesture. New users do not get to know about this until the auto-renew kicks in, and they get charged for a service they do not want.

There are also complaints of the auto-renew feature failing to deactivate. While GoDaddy has a guide on how to do this, some customers face errors when trying to follow the guide.

One of the solutions to this problem to call the customer service, but this is not favorable to all customers and makes for a frustrating experience.

DreamHost

Unlike Bluehost and GoDaddy, DreamHost is not largely popular in the web hosting scene; however, it is huge in its rights.

DreamHost is a web hosting service provider and a domain name registrar. DreamHost is one of the 20 largest web hosts in the world, so it deserves its place in this article.

DreamHost is known to give one free day of hosting for every one hour of downtime, provide unlimited bandwidth for the users, and offer a massive 97-day money-back guarantee.

Like Bluehost, DreamHost also offers free SSD hosting for faster sites and free SSL certificates. It all looks good, but where does DreamHost fall short? What are the common complaints made by the users? You’ll get to see in the next section.

Complaints

DreamHost does well for a web hosting service, but there are some common complaints from the users. In this section, you’ll get to learn about these complaints.

Some of them are due to:

  • Hosting Setup Duration
  • Absence of a CPanel
  • Insufficient Customer Support

Hosting Setup Duration

The registration and setup process with a web hosting service is known to be a fast one; this is true most web hosting services.

The case is different with DreamHost as it can take a long time, so you’ll often find users complain about it. If you intend setting up a web hosting service quickly, you may have to look elsewhere as DreamHost’s process can be frustratingly slow.

Absence of a CPanel

The CPanel is the dashboard for web hosting services; it gives users the ability to control and administer their site.

Sadly, DreamHost doesn’t provide this, and it’s causing issues for the users. Users often complain about the lack of the CPanel and the use of another dashboard, which is too simplistic and doesn’t give the users total control.

Despite the complaints, it doesn’t look like DreamHost is ready to provide a CPanel for the users anytime soon; hence, the complaints will continue for a long, long time.

Insufficient Customer Support
At this point, you can conclude that customer service complaints are a general issue. But you’ll find it shocking to see that DreamHost deprives its users of one important means of reaching out to support: the phone.

The phone is one means users utilize to reach out to support, and it’s not available with DreamHost. It’s no surprise that users complain about the company’s customer service as the methods of reaching out to support are insufficient.

Conclusion

The web hosting services handpicked to be looked at in this article are one of the best you’ll find around. But, you can’t find a web hosting service to be a hundred percent perfect.

In this article, you’ve seen the common complaints the users of these web hosting services often make. Therefore, you are aware of these issues and should be able to take a better decision regarding these services.

Do you have any complaints about these services not discussed in this article? Do let us know in the comments below; help someone know about these issues so they can be wary of them.

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